At, we strive to provide a seamless and satisfactory shopping experience for both shop owners and customers. We understand that occasionally, the need to cancel an order may arise. This cancellation policy outlines the guidelines and procedures for canceling orders on our platform.

  1. Customer Cancellations: 1.1. As a shop owner, you have the right to establish your own cancellation policies for your products. When creating your shop on, it is essential to clearly state your cancellation terms and conditions. Customers should be informed about any specific cancellation policies related to your products or services. 1.2. In case a customer requests to cancel an order, you must adhere to your stated cancellation policy. It is your responsibility to clearly communicate the terms of cancellation to the customer at the time of purchase.
  2. Shop Owner Cancellations: 2.1. As a shop owner, there may be circumstances where you need to cancel an order due to unforeseen reasons such as stock unavailability, pricing errors, or other exceptional situations. However, we strongly encourage you to fulfill all orders to maintain customer satisfaction. 2.2. If you must cancel an order, it is essential to notify the customer promptly and provide a valid reason for the cancellation. Clear and transparent communication is crucial to building trust with your customers. 2.3. In case of a shop owner cancellation, you must process a refund to the customer for the full amount paid, including any applicable taxes or fees. The refund should be issued using the original payment method used by the customer unless otherwise agreed upon by both parties.
  3. Refunds: 3.1. Refunds should be processed within a reasonable timeframe following the cancellation of an order. We recommend completing the refund process within 7 business days. 3.2. If a customer has already received the product before the cancellation, they may be required to return the item in its original condition before a refund is issued. The cost of return shipping, if applicable, should be clearly communicated to the customer. 3.3. Any charges or fees associated with the refund process, such as transaction fees, should be borne by the shop owner unless explicitly stated otherwise in your shop’s policies.
  4. Communication and Dispute Resolution: 4.1. Open and respectful communication is crucial throughout the cancellation process. Both parties should strive to resolve any disputes or concerns amicably and professionally. 4.2. If any disputes arise between the shop owner and the customer regarding cancellations or refunds, we recommend attempting to resolve the issue directly through constructive dialogue. If the resolution is not reached, may mediate and provide assistance as necessary.

Please note that reserves the right to modify or update this cancellation policy at any time. It is your responsibility as a shop owner to stay informed about any changes to the policy and ensure compliance.

By creating a shop on, you agree to adhere to this cancellation policy and provide accurate and honest information regarding cancellations and refunds. Failure to comply with this policy may result in penalties, including the suspension or termination of your shop on

If you have any questions or require further clarification regarding our cancellation policy, please contact our customer support team, and we will be happy to assist you.